Staff Product Designer
Hi, I'm Jamie.
I make complex products feel safe, simple, and human. I design for high-stakes systems where clarity isn’t optional.
Selected work
Healthcare • Discovery • Product Strategy
Reimagining software updates for a life-critical medical device
Software updates could interrupt therapy and create difficult recovery scenarios when something went wrong. I led research across the update experience and translated those findings into feature priorities that shaped a safer, more resilient software update experience.
Healthcare • Systems Discovery • Product Strategy
Building a scalable path for device compatibility
Compatibility issues extended beyond the product, creating friction across manufacturing, prescribing, pharmacy fulfillment, and patient care. I led discovery to uncover where the ecosystem broke down and define a more scalable approach to device compatibility.
Healthcare • Field Operations • Enterprise UX
Empowering field teams with better operational insights
Field leaders relied on fragmented information to understand clinic performance. I helped turn that complexity into a focused concept that made operational data easier to interpret and act on.
See the processRetail • Product Design • Associate Experience
Helping grocery pickup associates work more efficiently
Managing substituted grocery items slowed curbside pickup, forcing associates to explain changes and manually remove unwanted items from packed orders. I redesigned the experience to streamline substitution management and create a faster, smoother pickup for both associates and customers.
See the process
